FAQs

GET ANSWERS TO YOUR QUESTIONS

I'm not sure what type of embellishment will be best?


That's ok, we're here to help. Our embellishment experts will walk you through the options for your logo/image and garment/item. Our service offering is very flexible, so we're confident we'll find you a solution that will provide the highest quality.




Do you provide a quote?


AMB Embellishment will provide a quote within 48 hours (2 business days). Click here to Request a Quote.




What is the turnaround time?


While we always endeavour to work with our client's deadlines, turnaround times will depend on quantities, type and complexity of embellishment and availability within the factory. Work is typically completed about 1 week after quote and artwork is approved and goods are received.




Do you provide samples?


We can quote to provide samples, however it depends on which embellishment technique you are using. We always create a sample of each embroidery placement, at the size requested, for your approval. Typically this is photographed and sent to you digitally for approval, alongside all production information. Our showroom also displays several examples of our various printing techniques to help inspire your creativity.




What influences the cost of embellishment?


The size and complexity of the logo or image influence the number of colours and stitches required, which in-turn influence the final cost. Talk to your AMB expert if you are unsure, or need to stick to a particular budget. Our logo digitisation is world-class and we may be able to modify your artwork to provide a more cost-effective solution.




What file formats do I need to provide?


In order to achieve the best possible result, your logo or artwork file should always be supplied in vector format. We can accept raster format – if the resolution is sufficient for print and it is suitable for the embellishment method you have chosen. Vector Format: (.eps, .ai) A vector file can be scaled to any size without any loss of quality. Logos not supplied in vector will attract a re-draw fee for each file. Raster Format: (.jpg, .tif, .psd) Raster files are built up of small squares called pixels. This means that as you increase the size of your image, it will become blocky, or appear to be blurred. Resolution should be at least 240dpi at 100% of actual size. This format is not suitable for embroidery. Size: Where possible, supply the artwork at 100%. Always specify the final size when placing the order. Specify sizes in millimetres (mm). When specifying logo/images, always use the width (W). Text/font sizes must be specified in height (H). Fonts: Fonts to be converted curves/outlines, or supply font files with order. A conversion fee will apply if not supplied or converted to curves. All font sizes are to be specified in height (H) in millmetres (mm) when you place your order. Personalisation: If you are adding names or words to your garments, you MUST specify the font, size and colour. We need to know the font, height (mm), colour and position. Colour Variants: We prefer the logo or artwork is supplied in CMYK, PANTONE or MONO colour variants. If specific colours are required, the Pantone colour must be provided. We will endeavour to match the embellishment to your Pantone colours. In some instances, a single colour version of the logo or graphic is desired for high contrast. For example, this might be for a white logo on a dark shirt. Always specify the colour(s) you want when placing your order. If you are unsure, ask your graphic designer or consult with one of our embellishment experts. Download our Supplying Logo Guidelines.




Can you help with artwork?


Yes, we can quote on artwork services as required.




Do you have minimum order requirements?


We specialise in bulk embellishment orders for businesses. Minimum order requirements are ten items. Digital Printing / Thermo Printing – min. order 10 Embroidery – min. order 10 Screen Printing – min. order 10




What type of businesses do you work with?


We work exclusively with trade / wholesale customers who typically on-sell the items we embellish.